Refund Policy

At WEBSTERBERRY MARKETING, we are committed to providing the highest quality web design and development services to our clients. We understand that there may be circumstances where you are not fully satisfied with our services. This Refund Policy outlines the conditions under which refunds will be provided and the process for requesting a refund.

General Refund Terms

1. Eligibility for Refunds

- Refunds are only available for services that have not been fully delivered as per the agreed project scope.

- Refund requests must be made within 15 calendar days of the initial payment date.

2. Non-Refundable Services

- Custom development work that has been approved and signed off by the client.

- Completed phases of a project as per the agreed milestones.

- Any third-party services or products purchased on behalf of the client.

- Services that have already been delivered or partially delivered.

Detailed Refund Conditions

1. Web Design Services

- Initial Deposit: A non-refundable deposit of 50% is required to begin any web design project. This deposit covers initial consultation, project planning, and design concepts.

- Design Approval: Once a design concept has been approved by the client, no refund will be issued for the design work completed.

- Revisions: Up to three rounds of revisions are included in the project scope. Additional revisions may incur additional costs and are non-refundable.

2. Web Development Services

- Project Milestones: Payments made for completed project milestones are non-refundable. Each milestone represents a significant portion of the project work that has been agreed upon and delivered.

- Code Delivery: Once the source code or completed website is delivered to the client, no refunds will be issued for development work.

3. SEO & Digital Marketing Services

- Initial Setup Fees: Fees for initial setup and consultation for SEO and digital marketing services are non-refundable.

- Monthly Services: Refunds for monthly SEO and digital marketing services will be prorated based on the unused portion of the service period. Requests must be made before the start of the next billing cycle.

4. Maintenance & Support Services

- Annual Contracts: Refunds for annual maintenance and support contracts will be prorated based on the unused portion of the contract period.

- Monthly Contracts: Refunds for monthly maintenance and support services must be requested before the start of the next billing cycle.

Refund Request Process

1. Submitting a Refund Request

- To request a refund, please submit a refund request at https://www.websterberrymarketing.com/refund also make sure to upload a copy of your Receipt of purchase along with your project details and the reason for the refund request. Your receipt can be found in your email.

- Include any relevant documentation or evidence to support your request.

2. Review and Response

- Our team will review your request and respond within 15 days.

- We may request additional information or clarification to process your request.

3. Approval and Processing

- If your refund request is approved, the refund will be processed within 10 business days.

- Refunds will be issued to the original payment method used for the purchase.

Contact Information

For support or inquiries regarding this Refund Policy, please contact us at:

Email: [email protected]

Contact Page: https://websterberrymarketing.com/contact-us